If you wish to return any items for exchange or refund, we have a 30-day return policy. All items must be unused and in original packaging. Customers will be liable for the return postage costs. We advise you to use a tracked, insured service, as you are responsible for the Goods until we receive them.

Upon receipt of the returned item to Crocez, we will refund your full purchase price within 7 days less the cost of postage.

PLEASE NOTE, as all products are handcrafted, each product is unique. For this reason, there might be slight variations in dimension & color from those shown in the photographs. Please note the following exceptions apply to our return and exchange policy:

  • Sale items cannot be returned or exchanged. 
  • Returned items must please have all original tags & packaging in place. 
  • Returned items must have no visible signs of wear or use. Items will be checked before shipping.  
  • The purchaser is responsible for the cost of shipping & returning items. 
  • Refunds for a product bought as a gift can only be given to the original purchaser.
  • While all products will be checked before shipping and packaged appropriately, should there happen to be any faulty products or damages, please advise us via the e-mail above within 48 hours of delivery. 

If you have any questions or queries please don’t hesitate to contact us by email at [email protected].